Privacy Policy

At Emtethal, we are committed to protecting our clients’ privacy and ensuring the security of all operational data and sensitive facility information. Our systems are designed according to the highest security standards to guarantee safe and reliable use

Company Overview and Policy Scope

This policy is issued by Emtethal, a company registered in the Kingdom of Saudi Arabia and headquartered in Riyadh, specializing in smart monitoring and compliance management solutions for the food and hospitality sector

This policy applies to all users who interact with our digital platform, mobile application, connected devices (including cameras and environmental sensors), and website. By using our services, you agree to the terms outlined in this policy

Data We Collect

Account Information

Name, email address, mobile number, affiliated organization, and login credentials

Violation Monitoring and Analysis

Inspection records, compliance reports, and violation analysis data

Location Data (GPS)

The mobile application records the inspector’s location at the time of field visits to verify physical presence

Images and Documentation

Photos of violations captured during inspections, including timestamps and location metadata

Sensor Data

24/7 temperature and humidity readings from storage and preparation areas

Camera Footage

Video recordings and AI-detected violation images within facilities subscribed to the platform

Purposes of Data Usage

Operate the inspection and compliance management platform and deliver its full functionality
Schedule inspection visits and automatically assign them to inspectors
Generate compliance reports and AI-powered summaries
Detect violations automatically and send instant alerts to responsible personnel
Analyze violation patterns to provide proactive improvement recommendations
Communicate with you regarding your account, services, and technical updates

AI-Powered Cameras and Environmental Sensors

Visual footage within monitored facilities is recorded and securely stored on encrypted servers
The cameras are not intended to target individuals for personal purposes; they are specifically focused on detecting food safety and operational compliance violations
Subscribed facilities are informed about the presence of cameras and their operational purposes as part of the service agreement
Sensor readings (temperature and humidity) are considered non-personal environmental data and are used exclusively for food safety purposes
Camera footage is not shared outside the platform except for official regulatory requests when required

Data Security and Protection

Encryption: TLS 1.3 encryption for all data in transit, and AES-256 encryption for stored data
Access Control: A precise permission system ensures each user can only access their own facility’s data
System Monitoring: Continuous 24/7 monitoring for early detection of any unauthorized activity
Backup Protection: Regular encrypted backups to ensure service continuity and prevent data loss

Your Rights as a User

Right of Access: Request access to the data we store about you
Right of Rectification: Request correction of any inaccurate or incomplete data
Right of Deletion: Request deletion of your data in accordance with applicable conditions and legal exceptions
Right to Data Portability: Receive a copy of your data in a machine-readable format
Right to Object: Object to the processing of your data in certain cases
Right to Restriction: Request restriction of the processing of your data in specific situations

Policy Updates

We will notify you of updates via your registered email
We will display a clear notice within the platform for at least two weeks
We will update the “Last Updated” date at the top of this page